Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services and payments made directly to SQARME PRIVATE LIMITED (“SQARME”, “we”, “us” or “our”) through this website or under an engagement with us. We aim to be fair, clear and prompt.

01 Scope

This policy applies to professional and engineering services purchased directly from SQARME and to payments made to SQARME under a proposal or statement of work. Where a signed agreement contains its own refund or cancellation terms, those terms prevail for that engagement.

02 Professional services & project engagements

Our engineering and consulting work is typically delivered against a proposal or statement of work (SOW), often in milestones. Because this work is custom and resource-intensive, the following applies unless your SOW says otherwise:

• Before work begins — if you cancel before we have started work, any advance you have paid is refundable, less any non-recoverable third-party costs already incurred on your behalf (for example, licences, infrastructure or domains).
• After work has begun — fees for work already performed, milestones already delivered or accepted, and time and materials already expended are non-refundable. Any unused, pre-paid balance for work not yet started is refundable.
• Deposits / booking fees — where a deposit is charged to reserve capacity or a start date, it may be non-refundable if you cancel; this will be stated clearly at the time of booking.

03 Recurring services & retainers

For any ongoing retainer, support or subscription arranged with SQARME, you may cancel with the notice period stated in your agreement (or, if none is stated, before the next billing cycle). Cancellation stops future charges. Amounts already paid for the current period are generally not refundable on a pro-rata basis unless your agreement provides for it.

04 How to request a refund or cancel

To cancel a service or request a refund, email support@sqarme.com (or care@sqarme.com) from the email address associated with your engagement, including:

• your name and organisation;
• the invoice, order or engagement reference;
• the payment date and amount; and
• a brief reason for the request.

We will acknowledge your request within 3 business days and let you know the outcome, including any amount eligible for refund.

05 How refunds are processed

Approved refunds are made to the original payment method used for the transaction, unless that is not possible, in which case we will agree an alternative with you. Once approved, refunds are typically initiated within 7–14 business days. The time for the amount to reflect in your account depends on your bank or payment provider.

06 Non-refundable items

The following are generally not refundable:

• work already performed, delivered or accepted, and time and materials already expended;
• third-party costs paid on your behalf that we cannot recover (licences, cloud/infrastructure charges, domains, gateway fees);
• applicable taxes, where non-recoverable; and
• custom deliverables built to your specification that have been handed over.

07 Disputes & chargebacks

If you are unhappy with a charge, please contact us first — most issues are resolved quickly and amicably. Raising a chargeback with your bank before contacting us can delay resolution. We reserve the right to contest chargebacks that are inconsistent with this policy or a signed agreement.

08 Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The “Last updated” date shows when it was last revised. The policy in effect at the time of your payment governs that transaction.

09 Contact

For any refund or cancellation query, contact: